Refund policy
Match Day is operated by CDR WORLDWIDE LLC, a New Mexico limited liability company. This policy explains how returns, exchanges, cancellations and refunds work for orders placed at matchdayofc.com. You can ask us for a written copy of this policy at any time at contact@matchdayofc.com (N.Y. Gen. Bus. Law § 218-a).
14 days to return or exchange
You have 14 days from the day you receive your order to request a return or an exchange, for any reason. If your order arrives in more than one package, the 14 days start when the last package arrives.
How to start a return or exchange
Use our Withdrawal Form at matchdayofc.com/pages/withdrawal-form. You don't need an account: just enter the email address and the order number from your order confirmation. You can also email us at contact@matchdayofc.com with your name, your order number and the items you want to return. We confirm every request by email, with the date and time we received it.
Once your request is approved, we email you the return address and the steps. Please ship the item within 14 days of your request. Items sent back without a request can't be processed.
Condition of the item
The jersey must come back unworn, unwashed, with all tags attached and in its original packaging. You're welcome to open the package and try it on for size, as you would in a store. If an item comes back worn, washed, damaged or without its tags, we may refuse the return or reduce the refund by the loss in value.
Return shipping
Returns go to our international returns center, so return postage is international and you may need to fill in a short customs form at the post office. Please use a tracked service and keep your receipt. Return shipping is paid by the customer and isn't refunded, and any customs charges on the return are paid by the sender. If your item arrived defective, damaged or wrong, we cover all return costs. Customers in the European Union and the United Kingdom have their return postage reimbursed by us (see the last section).
Exchanges
Want a different size or a different jersey? Request an exchange through the Withdrawal Form within 14 days of delivery and send the original item back as described above. As soon as the tracking shows your return is on its way, we ship the new item with free shipping.
- If the new jersey costs more, we send you a payment link for the difference before shipping. If it costs less, we refund the difference.
- Each item can be exchanged once. If the new item isn't right either, you can return it for a refund within 14 days of receiving it.
- If the size or jersey you want isn't available, we refund the original item instead.
- Personalized jerseys can't be exchanged unless they arrive defective, damaged or different from what you ordered.
- An exchange doesn't change your Buy 2 Get 1 Free offer: only the price difference between the two jerseys applies.
Buy 2 Get 1 Free orders
Items from a Buy 2 Get 1 Free order can be returned too. If you return only part of the order, we recalculate the price of the items you keep as if you had ordered only those, and refund the difference. For example, if you paid $98 for three $49 jerseys:
- Return all three: you get $98 back.
- Return two and keep one: you get $49 back.
- Return one and keep two: there's no refund, because two jerseys cost $98.
Exchanging an item for another size doesn't change the offer.
Personalized jerseys
Jerseys with a name, number or patches are made just for you. After delivery they can't be returned or exchanged unless they arrive defective, damaged or different from what you ordered. Names are always printed in capital letters, exactly as the preview on the product page shows, so please check the name, number and size before you order.
Defective, damaged or wrong items
Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us through the Withdrawal Form or by email with photos of the item, its tags and the package. We'll make it right at no cost to you, with a replacement or a full refund, and in many cases we won't need the item back.
Nothing in this policy limits the implied warranty of merchantability (UCC § 2-314; in New Mexico, NMSA 1978 § 55-2-314) or any right you have under the consumer laws of your country, such as the consumer guarantees of the Australian Consumer Law.
Cancellations
You can cancel your order at no cost until it ships, which is when you receive the email with your tracking link. This includes personalized jerseys. If you cancel part of a Buy 2 Get 1 Free order, the price of what you keep is recalculated as explained above. Once your order has shipped, the return rules above apply.
If we can't ship your order within the time we promised, we'll let you know and you can cancel for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
Refunds
Refunds go back to your original payment method, for the amount you paid. Shipping is free on every order, so there's no delivery cost to add. We issue the refund within 7 business days after your returned item reaches us and passes inspection, or within 7 business days of a cancellation. For purchases made with a US credit card, this is the deadline set by federal law (15 U.S.C. § 1666e; 12 C.F.R. § 1026.12(e)). After we issue it, your bank or card issuer can take up to 10 business days to show the refund on your statement. If you still don't see it after that, contact us and we will help you trace it with your bank.
Customers in the European Union and the United Kingdom
If you live in the EU or the UK, the following rights also apply to you, and they prevail over anything else in this policy:
- You may withdraw from your purchase within 14 days of receiving it, without giving any reason (in the EU, Directive 2011/83/EU, Article 9; in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 29).
- You can also withdraw before your order arrives (Directive 2011/83/EU, Article 9 and recital 40; UK regulation 29(2)). If you do, send the item back once it reaches you, as described below.
- Withdraw online: click "Withdraw from contract here", fill in your name, your order details and your email, and press "Confirm withdrawal". We email you an acknowledgement with its content and the date and time it was submitted (Directive 2011/83/EU, Article 11a). You can also email us the model form below or any clear statement.
- We reimburse your return postage. Send the item back with a standard tracked service within 14 days of telling us, send us the postage receipt, and we add that amount to your refund.
- We refund you within 14 days of receiving your withdrawal, using the same payment method. We may hold the refund until we receive the item back or you show proof that you've sent it, whichever comes first (Directive 2011/83/EU, Article 13; UK regulation 34).
- You're only liable for any loss in value caused by handling the item beyond what's needed to check it, and we won't refuse your withdrawal for this (Directive 2011/83/EU, Article 14(2); UK regulation 34(9)).
- Personalized jerseys are made to your specifications and aren't covered by the right of withdrawal (Directive 2011/83/EU, Article 16(c); UK regulation 28(1)(b)).
Model withdrawal form
To: CDR WORLDWIDE LLC, trading as Match Day (address in our Legal Notice), contact@matchdayofc.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on ______ / received on ______
Name: ______
Address: ______
Signature (only if sent on paper): ______
Date: ______
Contact
Questions about a return? Email contact@matchdayofc.com. Match Day is operated by CDR WORLDWIDE LLC, and full company details are in our Legal Notice.