Shipping policy
At Match Day, we ship worldwide, with free delivery on every order. Orders are prepared and shipped by our fulfillment partners.
Shipping Times
Delivery time has two parts: we prepare your order, then the carrier delivers it.
Preparing your order: 1 to 5 business days, including your name, number and patches. When your order is ready, we email you your tracking link. The first tracking update can take a few business days to appear.
From the day your order ships to the day it arrives:
- United States: 6 to 15 business days (about 1 to 3 weeks). A small share of orders can take up to 20 business days.
- Rest of the world: 8 to 18 business days
Business days are Monday to Friday.
During public holidays and peak periods, preparing your order can take longer. When that happens, we show the updated time on the product page before you order.
Shipping Costs
Free worldwide shipping on every order, to every country, with no minimum.
Duties and taxes are covered by us. You pay nothing on delivery.
If you're ever asked to pay duties or taxes on delivery, email us a photo of the charge at contact@matchdayofc.com. We'll cover it or refund you the full amount.
Order Tracking
All orders include tracking details sent via email once dispatched.
Your whole order ships together in one package, with one tracking number. If we ever have to split it, we'll email you a tracking link for each package.
Delays and lost orders
If we can't ship your order within the preparation time above, we'll email you the new shipping date. You can wait or cancel for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
If your order hasn't arrived by the end of the delivery time above, email us at contact@matchdayofc.com and we'll trace it with the carrier.
If your order is lost, or hasn't arrived within 45 business days of your order date, we'll send it again at no cost, or refund you in full if you prefer.
We ship to the address you enter at checkout, so please check it before you order. We can change it only before your order ships. If a package can't be delivered because the address was wrong or incomplete, or because it wasn't collected, the free resend and the refund above don't apply.
If you live in the European Union or the United Kingdom, your legal rights on late delivery (in the EU, Directive 2011/83/EU, Article 18; in the UK, the Consumer Rights Act 2015, section 28) also apply and are not limited by this policy.